Our Tenant Voice groups have continued to play an active role in shaping services and influencing key decisions across the organisation.

Our Environment and Sustainability Group recently took part in carbon literacy training, helping members build their understanding of climate issues and sustainable living. Martin, who took part, said:
“I would definitely recommend the carbon literacy programme to anyone. It was well presented, with excellent interaction. Very interesting – I learnt a lot.”

Elsewhere, Tenant Voice members have been the first tenants to visit our new low carbon hub at County Flats, Sandfields, giving them an early look at the green energy work taking place to support our sustainability ambitions. 

Members were also invited to a first look at our customer portal, providing valuable feedback on accessibility and user experience to help ensure it meets the needs of all tenants.

We’re creating new opportunities for engaged tenants through our Tenant Champion programme. These volunteers work closely with us on specific service areas, including rents, repairs and performance monitoring. Tenant Champions will help review and improve key performance indicators, particularly those relating to emergency repairs. Tenants also played a key role in the interview process for our new chief executive, Nick Tagg, ensuring the customer voice was represented throughout the selection process.

Fancy getting involved? No experience is needed, and members receive training, support, thank you vouchers and travel costs. Find out more here.