It was a time for celebration for Tai Tarian at the TPAS Cymru Good Practice Awards last night.

Tenant Engagement Officer, Katie John and Communications Officer, Rachel Gardiner-James were joined by Director of Central Services, Angela Priestly at the event, after the concept, planning and communication for the Tenant Talks project were shortlisted in the Communicating with Tenants & Residents category.

The project took home a silver award which is a real endorsement for how Tai Tarian engages with and communicates with our customers.

Speaking at the ceremony, Katie said:
"We know that sometimes nothing beats face to face communication, so providing the most appropriate spaces for our tenants to share their concerns and views in a changing time is central to this ongoing engagement project.

"It is also a vital part of communicating with tenants about the opportunities open to them to co-design our services, by inviting interest into special interest groups."

Information and feedback from the project will shape our forthcoming Tenant Engagement Framework.