Paying rent and service charges, what your contract says.

Your rent, and any applicable service charges are charged weekly.

What are service charges?
Some tenants pay extra for services such as grass cutting, communal cleaning, or maintaining fire safety systems. These are called service charges. If they apply to you, the details will be listed in the key matters section of your contract.

Notice of changes:
We will always give you at least two months’ written notice of any new or increased charges and the date they start. This information is included in your rent booklet which you would have received recently.

Joint contract-holders:
If you become a joint contract-holder, you take on all the rights and responsibilities under the contract, including paying rent and service charges from the day this happens.

Ways to pay your rent

• Direct Debit – The easiest and most secure way to pay. Choose weekly, fortnightly, 4-weekly, or monthly payments.
• Online or App – Pay anytime using the Allpay app or online with your payment card.
• By Phone – Call us on 0300 777 0000 (Mon–Fri, 8:30am–5pm) or use the Allpay automated line on 0330  041 6497 (available 24/7).
• Local Shops or Post Office – Look for the PayPoint symbol.

Need help?
If you’re struggling to pay, please contact us straight away. Contact details are outlined in the article on rent above.