When your contract comes to an end, there are things you are responsible for and need to do. Following these steps will help make sure your home is returned in an acceptable condition and helps avoid additional charges.

Under the terms of your contract, you will need to:

• Make sure everyone living in the property, including lodgers, have moved out.
• Remove all personal belongings, furniture and rubbish, unless otherwise agreed in writing with the lettings team.
• Return any fixtures or fittings that came with your home to their original position.
• Return all sets of keys.
• Leave the property in a clean and good condition.

Reminder:
If you leave anything behind, we may remove, store, or dispose of it. If this happens you will be responsible for the costs.

Moving home checklist
If you’re moving, this checklist will help make the process smoother and less stressful.

Before you move:

• Give notice - Inform us in writing, following the notice period in your contract
• Check your contract - Understand your responsibilities for cleaning, repairs, and returning keys
• Arrange a final inspection - Book a pre-move-out inspection with us to discuss any issues or repairs
• Redirect your mail - Set up mail redirection with Royal Mail to avoid missing important post
• Notify utilities - Contact your energy, water, and broadband providers to close or transfer accounts
• Update your address - Tell your bank, GP, school, employer, and any subscriptions or services
• Packing and preparation:
  Declutter: Donate, recycle, or dispose of items you no longer need.
• Gather packing supplies: Boxes, tape, labels, bubble wrap, and bin bags.
• Pack room by room: Label boxes clearly with contents and destination room.
• Keep essentials separate: Pack a “first night” box with toiletries, bedding, chargers, and snacks.
• Take meter readings: Record final readings for gas, electricity, and water.
• Clean thoroughly: Leave the property clean and tidy to avoid any recharge costs for clearance.

Moving day:

• Hand over your keys: Return all keys, fobs, and passes as agreed.
• Final walkthrough: Ensure nothing is left behind and all windows/doors are secure.
• Meet your new neighbours: Introduce yourself and ask about local services or tips for the area.