Cookie policy
What are cookies?
Cookies are small files placed on your computer, smartphone, tablet, or other device when you access our customer portal.
Cookies are commonly used by websites/apps to retain information on how visitors have interacted with the site, for example to record a change in settings or adding an item to make a request.
If you would like to know more about cookies including how to control or delete them, we recommend reading the ICO’s guidance: https://ico.org.uk/for-the-public/online/cookies/.
Why does our customer portal use cookies?
We use cookies to:
- Remember cookie preferences
- Remember accessibility preferences
- Allow interactive parts of the app to function, including menus and online forms.
What cookies do we use?
We group cookies into the following categories:
- Strictly necessary cookies, which are required for the portal to work
- Peference cookies, which remember choices such as accessibility or cookie settings
- Analytics cookies, which help us understand how the portal is used
- Third-party cookies, which may be set by services such as Google reCAPTCHA, YouTube, Google Analytics, or Microsoft Clarity where those services are used.
Cookies Used |
Reason |
|---|---|
|
cookie-agreed-version |
What version of cookie has been agreed to |
|
Cookie-agreed |
If cookies have been agreed to |
|
_gid |
Standard first-party tracker set by Google Analytics |
|
_ga_* |
Primary first-party tracking cookie used by Google Analytics |
|
SSESS* |
Secure session identifier used by Drupal |
Cookie preferences
To meet UK GDPR legislation, a popup message is shown to new visitors to our customer portal informing them that the site uses cookies. A cookie is used to remember if the visitor has closed this message so it is not shown to them again in future.
The cookies used to remember cookie preferences do not store any information that could be used to identify you or the device used to access the My Tai Tarian customer portal app.
Interactive functionality
The majority of interactive elements on the My Tai Tarian customer portal app require session cookies to function. This includes, but is not limited to, our online forms such as the Contact Us form or the Repairs form and most functions on this app.
These cookies are used to track a visitor’s interaction with the element, for instance to ensure the information provided on an online form are not lost before it is submitted.
These interactive elements use session cookies which are stored temporarily on your device and deleted after you close the web browser or app. These cookies do not store any information that could be used to identify you or the device used to access the My Tai Tarian customer portal app.
Google Analytics provide important tracking data on the My Tai Tarian customer portal app and is protected by Google Privacy Policy and Terms of Service apply. These set necessary cookies when executed for the purpose of providing non identifiable statistics and performance monitoring. We do not currently use any additional features.
YouTube cookies
Videos from YouTube are embedded on some of our site pages using YouTube’s privacy-enhanced mode. Cookies may be set on your device when visiting one of these pages. The cookies do not directly identify individuals and YouTube will only store information to personalise your experience if you are logged in to a Google account.
Find out more at YouTube’s embedding videos information page. YouTube may set analytics and advertising cookies to collect data if you are logged into a Google Account. For further detail, read Google's Privacy Policy here.
How to control the cookies used on the My Tai Tarian customer portal app
Cookies used by the My Tai Tarian customer portal app are essential and improve the visitor’s experience and store no information that could be used to identify them.
If you wish to stop the app from loading cookies on to your device, please refer to your web browser’s cookie settings.
Alternatively you can load your browser in an anonymous usage mode (called “InPrivate” for Internet Explorer, “Incognito” for Google Chrome, or “Private Browsing” in Safari or Firefox). Any cookies created by the website when in this mode will be removed from your device after the browser is closed.