Rent and services charges - all you need to know

Recently you will have received a booklet outlining the rent, and where applicable service charges you will
need to pay from April onwards.

As a community landlord we receive guidance from Welsh Government on how much we can charge you, while still ensuring we are able to spend on maintaining your home, providing services and improving our communities.

We then calculate what this would mean in pounds and pence for all tenants to ensure what you pay is still affordable.

A key part of this is looking at our affordability principles which were developed with tenants.

These are:
1. We will compare our rents against market rents.
2. Our rents will be affordable, in-line with the Living Rent Model for households who earn a low wage.
3. Our rents will consider the number of bedrooms you have.
4. We will set out what you will receive for service charges, and will ensure the amount is fair, reasonable, and provides value for money

85% of our income comes from the rent we receive from you, and you can see above how that money is spent.

Rising cost of living
We’re here for you through these difficult times. If you’re worried about paying your rent or about your household budget being squeezed by higher bills and other everyday costs, please get in touch with
us as soon as possible.

Whether you’re in work or claiming benefits there may be help available. Contact details for your designated rent officer and housing officer are included on page 3 of your booklet or call us on 0300 777 3000 for further
advice.