Housing policies you need to be aware of

Permission for pets
Thinking of getting a new pet? Remember you need to speak to us first.

Unfortunately, if you live in a flat with a shared entrance and outside area, we won’t be able to give you permission to house cats or dogs. The only exception are assistance pets.

So why is this?
Although there are many responsible pet owners, a considerable amount of time has been spent dealing with complaints and problems in flats where there are dogs and cats, including fouling, poor hygiene, noise and damage to properties.

As a result, the decision of no dogs and cats in flats with shared entrance and outside area was made.

CCTV Guidance
We know tenants are using camera doorbells and CCTV at their homes.

But since we have no control over the device you may install, the footage being captured or how this is used we cannot give permission for its use.

As they are being used in our communities, we have been in contact with those tenants using recording devices that are known to us.

We have explained our stance, but asked tenants affected to note the following:

• If you install CCTV without permission, you will be responsible for any damage caused either internally or externally due to the installation and this will be rechargeable when identified.
• Any installation must comply with the latest Information Commissioners Office’s (ICO) guidance. Failure to do so could lead to ICO taking action against you.
• Where devices are installed and any neighbouring property feel that it is intrusive and causing nuisance harassment, the complainant can refer this to the police as per ICO guidance.

If the police validate any allegation, they may take action and we could then take action in accordance with our anti-social behaviour policy.

Our priority is to ensure you feel safe and secure in your home, so if you are affected by this decision get in touch
with your TRO so we can discuss your circumstances and come to a solution that might help.