Contracts have landed

The Renting Homes (Wales) Act became lawon the 1st December and we have just sent new contracts to all tenants who have been living in our homes since before that date.

Your contract replaces your existing tenancy agreement.

It’s a large, formal document that we legally must send, and within it you will notice that you will now be called a contract holder, a new legal term used for tenants.

We expect that posting 9000 contracts over the space of a few days will see a rise in questions to our staff and calls to our contact centre.

You don’t need to tell us you have received your contract, or sign and return it to us, but we do ask that you take time to read it, so you understand your rights and responsibilities and keep it in a safe place for future
reference.

We appreciate that it’s a lot to get through so have produced short videos and an easy read guide which summarises what the changes mean for you without the legal jargon! 

It’s important to note that the personal details on your contract are what we hold about you on our system, so if anything needs changing, for example a name, or removing someone from your contract, you’ll need to tell us.

You can email us at mycontract@taitarian.co.uk or send us a query here.