Comments, Compliments and Complaints

We want to hear your comments, compliments and complaints. Tai Tarian is committed to providing quality housing and services. To do this, we need to know what you think we do well and what you think we could do better. That way you can help us to strengthen and improve our service for all tenants.

How to give a compliment, comment or complaint

The easiest way to contact us is to click here.

• Phone us on 01639 505856
• Email us at feedback@taitarian.co.uk
• Write to us at Feedback, Tai Tarian, Tŷ Gwyn, Brunel Way, Baglan Energy Park, Neath, SA11 2FP
• Tell the person you are dealing with, such as your tenancy relations officer

For information on our service issues, concerns, complaints and compliments policy, please click here.

For information on our service issues, concerns, complaints and compliments procedure, please click here.

To view an interactive flowchart detailing our complaints process, please click here.

For information on our whistleblowing policy, please click here

After you contact us with your feedback we will ensure it is handled in the best possible way.

We aim to settle any complaints as soon as possible.